LegacyLifestyle Concierge

The client guide

How an engagement begins

  1. Correspondence

    Within two days

    Write to us through the correspondence page, or by introduction. A partner reads every inquiry personally and replies within two days. Tell us as much or as little as you like; the first letter is only a door.

  2. Consultation

    One visit

    We meet at your residence or ours. The purpose is to understand the household as it stands: the people in it, the calendar it keeps, the standards it holds, and where the weight currently falls.

  3. Charter

    In writing

    Every engagement is set down in a written charter: the duties we hold, the standards we keep them to, the confidences we are bound by, and the terms on which either house may end the arrangement.

  4. Care

    The year begins

    The keys change hands and the almanac opens. From the first week you have one partner who answers, one book where everything is written, and a household that runs ahead of its season.

Questions, answered plainly.

How are your staff vetted?

Every member of staff is identity-checked, referenced across prior households, and interviewed by a partner before they are proposed to a family. No one enters your house whom we would not admit to our own.

What does Private Companionship include?

Professional social companionship only: a courteous, vetted member of staff to accompany a client to dinners, performances, galleries, and the season's engagements, and scheduled companionship visits for elder family members. It is a chaperoned, strictly professional service, set down in the charter like every other duty.

Do you serve households outside Washington?

Our staff and standards are Washington-based. We travel with clients, open and close residences elsewhere, and coordinate trusted counterparts abroad, but the home of the practice is the capital.

How is confidentiality handled?

Confidentiality terms are written into the charter and into every staff engagement. We do not name clients, publish rosters, or discuss one household inside another.

How does an engagement end?

On the terms written in the charter, with notice on either side. We hand back the book, the keys, and the record of the house in good order.

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